Visitor
Website · App · Branch
Customer explores products online or walks into a branch. Every interaction is captured — website forms, app clicks, branch visits.
From customer acquisition to loan disbursal, policy renewals to collections — Togile unifies every BFSI operation into one AI-powered revenue intelligence platform.
Rajesh Kumar eligible for premium card. AI suggests RM outreach today.
The Reality
Customer interactions span websites, branches, RM visits, calls, WhatsApp, apps, and support — scattered across 9+ disconnected systems. The result? Lost leads, slow processing, weak cross-sell, and executives flying blind.
Website leads, branch walk-ins, and referrals disappear between systems. No tracking means no follow-up — and no revenue.
Manual documentation, email approvals, and disconnected teams turn a 7-day loan into a 21-day ordeal.
A customer has a savings account, a demat account, and an insurance policy — in three different systems. Nobody sees the full picture.
EMIs become overdue before anyone notices. Manual follow-ups, no prediction, no automation.
“You have more customer data than any previous generation. Yet you still can't answer one question: What does this customer need next?”
The Lifecycle
Scroll through the complete BFSI customer lifecycle — from first click to lifelong advocate. Each stage powered by the Togile ecosystem.
Website · App · Branch
Customer explores products online or walks into a branch. Every interaction is captured — website forms, app clicks, branch visits.
Auto-scored · Auto-routed
AI scores every lead using credit profile, product interest, and engagement. High-value leads routed to top RMs automatically.
AI Scored · 9.2/10
Lead scored 9.2/10 — home loan inquiry, $2.4M property. Routed to Priya (top RM). AI suggests next best action: call within 2 hours.
CallZap · Recorded
RM calls customer. CallZap records, transcribes, and analyzes sentiment. AI summary added to customer timeline automatically.
OnField360 · On-site
Field officer visits customer for KYC and documents. OnField360 tracks location, collects documents digitally, and syncs to CRM in real-time.
Revora · Quote
AI generates loan/policy proposal with pricing, terms, and EMI structure. Revora creates quotation, sends to customer, tracks acceptance.
Automated Workflow
Automated approval workflow routes to credit team. AI flags risk factors. Approvals completed in hours, not days. Full audit trail.
Loan / Policy Issued
Loan disbursed or policy issued. Revora generates invoice, sets up EMI schedule, and syncs to collections. Customer onboarded.
Sentimental · AI
AI monitors customer sentiment across calls, emails, WhatsApp, and support. Detects dissatisfaction early. Recommends proactive action.
AI Recommended
AI detects: salary credited, FD maturing. Suggests mutual fund investment. RM gets notification. Cross-sell pitch ready.
Revora · Automated
Policy renewal due in 30 days. Revora sends automated reminder, prepares renewal proposal, notifies RM. Zero renewals missed.
Referral · Growth
Happy customer refers family. AI tracks referral source, scores new lead, and routes to same RM. Growth loop complete.
Capabilities
AI lead scoring, multi-channel capture, automatic RM routing. Every lead — website, branch, field, referral — tracked end-to-end.
Application tracking, documentation, approval workflows, bottleneck detection.
Policy lifecycle & renewals
AI reminders & recovery
GSM calling, WhatsApp, SMS, email — all unified in one customer timeline with AI sentiment analysis.
RM leaderboards
Portfolio & advisory
Real-time revenue, branch performance, pipeline forecasting, and executive dashboards — all powered by AI.
AI lead scoring, cross-sell recommendations, next-best-action, collections prediction, risk detection, and workflow automation — 24/7.
Visits & docs
Workflow & audit
AI in Action
Recommends the next best action for every customer — when to call, what to offer, when to follow up.
Prioritizes leads using credit profile, product interest, and engagement. Routes to the right RM.
Predicts overdue payments, automates EMI reminders, retries failed payments, schedules field visits.
Detects customer needs based on life events, transactions, and portfolio gaps. Suggests the right product at the right time.
Highlights stalled applications, identifies bottlenecks, and flags at-risk loans before revenue is lost.
Executive Dashboards
Branch 42 outperforming by 34%. Replicate their cross-sell playbook across bottom 20 branches.
BFSI Segments
Retail · Corporate · Digital
Loans · Recovery · Collections
Policy · Renewals · Claims
Portfolio · Advisory
Field · Branch Ops
Digital Lending · Onboarding
Business Outcomes
FAQ
Empower every advisor, branch, customer, and executive with one AI Native Revenue Intelligence Platform built for modern financial institutions.